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Ordering
You can place your order on our website, call us, email us or fax.

Ordering Samples
Sample swatches of weaves and bindings are available to be ordered online or email us with your requests.

Payment
We accept Visa, MasterCard, American Express, Discover, ACH, Wire and PayPal.

Post Date Orders
Your confirmed order can be released at any specified date, with a 50% deposit.

Shipping & Delivery
We'll ship anything on our site to anywhere in the United States — excluding Alaska and Hawaii for free. No minimums. Express shipping costs extra regardless of the item. Smaller items ship via UPS, but most of our furniture is shipped by common carrier. See Shipping & Delivery for details.

Returns 
Because our workroom designs your custom rug to order, no returns are accepted. You may contact customer service to inquire about broadloom returns within 7 days and the roll has not been opened or cut in any way.

Privacy
View our policy here.

Sales & Discounts
Sign up here to be added to the code-only sale mailing list, as the sale will not be advertised online.

Trade Professionals
Apply here for same day approval to activate your account.

Care & Maintenance
Each flooring weave comes with specific care information. You may also order cleaners and accessories from us to protect your flooring investment.