SHIPPING & DELIVERY
We offer free freight on all area rugs and broadloom shipped within the continental U.S. Shipping charges apply to all orders shipped to Alaska and Hawaii. We cannot ship to P.O. boxes.
Our floor coverings ship via UPS/ FedEx or by commercial carrier, depending on the size, quantity and weight of the order. In general, rugs up to 8' 6" wide ship via UPS/ FedEx with signature required at delivery. Rugs (and broadloom) wider than 8' 6" ship by commercial carrier, and the freight service will contact you to once your order has reached its destination terminal, to schedule a delivery window.
We specify "inside delivery" for all shipments by commercial carrier to residential addresses. Please note: Inside delivery means that the driver is required to take the shipment inside the first dry area only, not up stairs or into an elevator, and not into a specific room. If your order shows up and the driver refuses to move the shipment beyond the curb, tell him or her that inside delivery was specified. If the driver does not cooperate, please call us immediately, while the driver is still there sometimes there's been a miscommunication between the driver and dispatcher.
Note: You are responsible for verifying building access and for clearance measurements of doors and entryways. Delivery fees are non-refundable should the ordered items not fit through these areasóso measure carefully before placing your order!
If you request delivery to a residential address, please note that the truck will arrive with just one driver, so you may need to arrange to have someone on hand to help unload the shipment. The driver is not responsible for clearing away packaging, or for unpacking or unrolling rugs. If these are services you need, please contact us we would be happy to get a price quote from the freight company to add more manpower or services.
*Important: Inspect your order before signing for delivery. Inspect your shipment for damage while the driver is still there, verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write "pending inspection" next to your signature. Make a note of any rips in the packaging. Shipments that are obviously damaged should be refused.
Keep in mind that if there is damage, simply signing your name without including written comments about the damage is the equivalent of your stating that your delivery arrived in perfect condition and the carrier will not honor a damage claim. So we encourage you to make a note of anything that doesn't seem right.
Broadloom orders: If you've ordered loose binding or broadloom material for wall-to-wall installation, be sure to inspect and measure the material before you (or your installer) cuts or alters it in any way. Once the material has been cut or installed, we cannot accept returns, claims or consider allowances.
Finally, call us immediately if your order arrives damaged or there is a manufacturing defect. Hang on to the packaging, too; you may need it to ship the damaged rug back, or it may need to be inspected by a claims investigator. We'll let you know what to expect.
All of our floor coverings ship directly from our workrooms. Your order's estimated time of arrival (ETA) is determined by stock availability, production times and delivery service schedules. Please note that once your order has shipped, there is little we can do to control the schedule of the truck drivers.
Below is a breakdown of estimated production times, assuming the materials you select are in stock at the time you place your order. (Add another 2-10 business days for shipping via UPS/ FedEx or another 1-2 weeks for delivery by common carrier, depending upon the destination.) Please note that any production or delivery time frame we provide is a good faith estimate only. We are not liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
*Broadloom (roll goods) for installation:
If the material you select is in stock at the time you place your order, the goods will ship from the appropriate factory within 2-3 business days of the order date. Shipping time depends upon the destination.
Production of our some of our rugs can be rushed for a fee. The fee varies from weave to weave and ranges from $200- $250. If the weave is available to be rushed, you will be offered the rush option during the check-out process.
A "hot rush" cuts the production time of a rug to 3-5 days. Note: Expedited shipping is not included in the rush charge.
We can ship to any country in the world. Simply select your country when checking out and freight will be calculated for your review and then charged once you complete your order. Please note that none of our cleaning or care products can be shipped outside of the USA.