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Customer Service

Get in touch. We’re here to help with design support and logistics inquiries. Call or chat, weekdays 8am - 4:30pm PT or email anytime.


US Orders


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US Orders

International Orders

  • Our customer service team can help you with:

  • Selection

    Picking the best material for your flooring needs

  • Sizing

    Deciding the perfect size for your custom area rug

  • Customization

    Custom rug shapes and borders

  • Installation

    Purchasing broadloom for wall-to-wall installation

Your Project Timeline

Project Overview

Tell us about your vision, space and expectations. What design aesthetic or style suits you? Are you looking for an area rug or wall-to-wall carpet? What room are you shopping for? Send over mood boards or anything else that inspires you.

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Selection and Perfection

After we’ve learned about your project, we will get to work. We’ll ask additional questions and send product recommendations and samples until we land on the perfect solution. If certain items are experiencing a long lead time, we can help you find the best alternative.

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Shipping Help

Once your order is processed, we will determine the best shipping method for your needs and make sure you are set up for success when your rug, carpet, or tiles arrive. If an installation is required, we will provide your contractor with technical documents.

Trade Program

Are you an Interior Designer or Architect? Get access to our exclusive trade benefits with same-day approval.