Contact Us
Please fill out and submit the below form and a specialist from our sales team will get back to you promptly. Alternatively, feel free to call or chat, weekdays 8am-4:30pm PST. We look forward to working with you!
US calls: 877-757-4725 International calls: +1-206-441-2721
Our customer service team can help you with:
Selection
Picking the best material for your flooring needs
Sizing
Deciding the perfect size for your custom area rug
Customization
Custom rug shapes and borders
Installation
Purchasing broadloom for wall-to-wall installation
Trade Program
Are you an Interior Designer or Architect? Get access to our exclusive trade benefits with same-day approval.
Your Project Timeline
Project Overview
Tell us about your vision, space and expectations. What design aesthetic or style suits you? Are you looking for an area rug or wall-to-wall carpet? What room are you shopping for? Send over mood boards or anything else that inspires you.
Selection and Perfection
After we’ve learned about your project, we will get to work. We’ll ask additional questions and send product recommendations and samples until we land on the perfect solution. If certain items are experiencing a long lead time, we can help you find the best alternative.
Shipping Help
Once your order is processed, we will determine the best shipping method for your needs and make sure you are set up for success when your rug, carpet, or tiles arrive. If an installation is required, we will provide your contractor with technical documents.
Visit Our Showroom
While we work with clients all over North America, we are proud to call Seattle home. If you're a member of the local design community, we invite you to visit our downtown showroom: 1932 1st Ave, Suite 800, Seattle, WA 98101.
Experience the look and feel of our entire flooring catalog in person. Our in-house sample stock includes designer favorite SynSisal®, natural fibers, wool, outdoor, commercial-grade weaves, and more.
