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How to Order from Curran
Every project has different requirements. Many custom rugs and wall-to-wall carpets can be ordered directly online, while more complex projects may benefit from working with a Curran specialist. Our team can assist with special shapes, custom specifications, trade projects, international orders, and project coordination.
Below, you’ll find information on ordering online, working with a Curran specialist, requesting a quote, placing trade and international orders, and what to expect after you order.
Image: Medina | Bark @ Knotel Old Sessions House London
The Short Version: Five Ways to Order
Ordering Path | Best For | How It Works |
|---|---|---|
Order Online | US customers with a straightforward rug size and material choice | Choose a weave and color, enter your dimensions, select border options, add to cart, and place the order. |
Contact Customer Service | Customers who want help with product selection, sizing, or custom options | Call, email, or submit the contact form. Our team can answer questions, recommend products, and prepare a quote. |
Trade Order | Designers, architects, installers, hospitality, and commercial projects | Apply for a trade account or contact the trade team for pricing, samples, quotes, and project support. |
International Order | UK, EU, and overseas customers | Use the international contact path so the right team can quote product availability, VAT/duties, lead time, and shipping. |
Showroom Appointment | Customers who want to see samples or discuss a project in person | Book an appointment in the relevant location before visiting. |
How to Order Samples
See and feel the material before making your final selection. Samples let you compare color, texture, and construction in your space before ordering a custom rug or carpet.
1. Find Your Weave
Browse our flooring collections and use filters to narrow your choices by material, color, pattern, application, and other features.
2. Select Your Samples
Choose Add Samples to Cart from a catalog page or Order Samples from a weave page, then select the colors you'd like to receive.
3. Complete Your Sample Order
When you've finished making your selections, go to your cart and complete your order. Sample orders ship free.
4. Compare Your Options
Review samples in the space where your rug or carpet will be installed, and consider them alongside your furnishings, finishes, and lighting.
Materials for Every Environment
Natural texture, refined wool, and performance-driven alternatives offer a considered foundation for residential, hospitality, and commercial spaces.
How to Order a Custom Rug Online in the US
If you know the material you want and need a rectangular, square, circular or runner rug, you can customize the size and finish details and place your order online by following the steps below.
For special features, unusual shapes, oversized rugs, or projects with installation constraints, contact Curran before ordering so the team can confirm specifications and quote accurately.
Image: Astoria | Mesquite for Brian Paquette Interiors
- 1Step
Choose a Material or Weave: Browse our catalog of sisal, wool, jute, seagrass, SynSisal®, synthetic and indoor-outdoor weaves. Consider where the rug will be used and the level of durability, softness, and/or maintenance the space requires.
- 2Step
Order Samples: We recommend ordering samples before purchasing a custom rug. Color and texture can look different depending on the lighting, furnishings, and surrounding materials in your space.
- 3Step
Enter Your Dimensions: Enter the width and length of your rug in the online configurator. Many rectangular rugs and runners can be ordered online. For irregular shapes, organic shapes, cutouts, or oversized rugs, contact our team for assistance.
- 4Step
Select Your Finish Details: Depending on the weave, you may be able to choose a border material and width, corner style, rug pad, and other available options.
- 5Step
Review and Place Your Order: Review the rug dimensions, finish details, and add-ons, then add rug to your cart. From your cart, review the order again and update or remove items as needed. Once everything is correct, proceed to checkout.
- 6Step
Review Your Order Confirmation: After ordering, review your confirmation email carefully to make sure the product, dimensions, finish options, and shipping address are correct. Contact us promptly if anything needs to be updated.
How to Order with a Curran Specialist
If your project requires additional guidance or customization, you can order from Curran with help from a real person. Our team can answer questions, prepare a quote, and guide your order from product selection through delivery.
Image: Langley | Mesquite for Design Well Spent, Seattle
- 1Step
Contact Our Team: Call, email, or submit the contact form to get started. Let us know if you're looking for a custom rug, wall-to-wall carpet, carpet tile, or another flooring solution (pets, kids, outdoor, etc.).
- 2Step
Tell Us About Your Project: Share your product or weave preference, dimensions, shape, border, quantity, shipping location, timeline, and any photos, plans, or drawings that will help us understand your project.
- 3Step
Review Your Options: Your Curran specialist can recommend materials, explain customization options, answer installation questions, and help determine the best solution for your space.
- 4Step
Receive Your Quote: We'll prepare a quote based on your project specifications, including any custom fabrication, shipping, or project requirements.
- 5Step
Confirm Your Order: Once you've reviewed and approved the quote, we'll finalize your order and confirm the product specifications, shipping details, and estimated lead time.
- 6Step
Stay Connected: Your Curran specialist will remain your point of contact throughout the ordering process and can answer questions as your order moves into production and shipping.
How North America Trade Customers Should Order
Trade customers receive dedicated support throughout the ordering process, from product selection and quoting to delivery coordination.
Image: Lyra | Oat Nut by Rols
- 1Step
Apply for a Trade Account: If you haven't already, apply for a trade account to access trade pricing, complimentary samples, and dedicated account support. Learn more about our Trade Program.
- 2Step
Request Samples: Order samples early in your project to review materials with your client, compare options, and finalize product selections. Approved trade accounts receive an annual $30 credit for swatches.
- 3Step
Submit Your Project Information: Send your account manager the product name, quantity, dimensions, project location, timeline, and any specifications, drawings, or floor plans. The more detail you provide, the more accurately we can prepare your quote.
- 4Step
Review Your Quote: Your account manager will prepare a quote based on your project requirements and can recommend alternative products or options if needed.
- 5Step
Confirm Your Order: Once you've approved the quote, we'll confirm the product specifications, delivery details, and estimated lead time before your order moves into production.
- 6Step
Coordinate Delivery: For commercial projects, oversized rugs, or multi-room installations, your account manager can help coordinate shipping and delivery to meet your project schedule.
How to Order from the UK, Europe, or Overseas
Curran supports residential, trade, hospitality, and commercial projects around the world. Our team will help determine product availability, prepare a quote, coordinate shipping, and answer questions specific to your region.
Image: Ridge Tile | Honeycomb at the Shire, England
UK
Contact the UK/European team or visit the UK regional site to begin your order or request a quote.
Include the product name, dimensions, quantity, project type, delivery postcode, and project timeline.
The team will confirm product availability, pricing, estimated lead time, and delivery details.
Europe
Create an account and add products to your cart, then submit your cart for a quote, or contact the European team directly.
Your quote will include pricing, lead time, product availability, shipping information, and any applicable VAT.
Products stocked in Europe can often be quoted more quickly.
Overseas
Contact Curran's international team for residential, trade, hospitality, and commercial projects outside North America, the UK, and Europe.
Include the product name, quantity, shipping destination, and project timeline when requesting a quote.
Shipping methods, duties, taxes, and lead times vary by destination and product.
Visit a Curran Showroom or Design Location
If you want to see materials in person, start by booking an appointment. Choose a Curran location below to plan your visit and connect with our team.
Seattle Showroom
Visit our Seattle showroom to compare materials, view samples, discuss custom rug and carpet options, and receive guidance from our team. Appointments are recommended.
The Netherlands
Our European team supports customers throughout the UK and Europe with product selection, samples, quotes, and project coordination. Contact the team to schedule an appointment or discuss your project.
Milan Design Gallery
View SynSisal® at FLOFAB Gallery in Milan and experience the collection in person. Contact our team for current appointment information and showroom availability
What to Send Us for a Quote
The more information you provide, the faster we can prepare an accurate quote. If you don't have every detail yet, don't worry, we're happy to help you determine the best solution for your project.
Please include:
Product or weave: Tell us the product name or share a link to the item you're considering.
Dimensions: Provide the finished rug size or room dimensions if you're still determining the best fit.
Shape: Let us know if you need a rectangle, runner, round rug, or a custom shape.
Border preference: Include your preferred border style, color, or width, if applicable.
Quantity: Tell us how many rugs or how much carpet you need.
Shipping location: Include the delivery city, state or province, and country so we can estimate shipping.
Project timeline: Let us know when you need your order.
Photos, plans, or drawings: Images, floor plans, or sketches can help us recommend products and confirm specifications.
What affects your quote?
Learn more about each topic using the links in the Learn More column, or contact Customer Service for assistance with product selection, customization, or your quote.
Factor | How It Affects Your Order | Learn More |
|---|---|---|
Material or Weave | Different fibers and constructions have different pricing, performance characteristics, and availability. | Visit our Flatweave Rugs Guide or the Rug Fiber Guide on our blog |
Size | Larger rugs require more material and may affect production and shipping costs. | Learn more about rug size |
Special Shape | Standard rectangular rugs are generally the most straightforward to produce. Round, organic, and custom shapes require additional fabrication. | Explore irregular shaped rugs or organic shaped rugs |
Border & Finish | Border style, material, width, and other finish details influence fabrication and pricing. | |
Rug Pads | Adding a rug pad (loose or attached) improves performance and comfort while increasing material costs. | Read about latex backing and rug pads |
Quantity | Multi-rug and commercial projects may require coordinated production, shipping, and delivery. | Contact customer service for guidance |
Product Availability | Some products are stocked in the U.S., while others are stocked in Europe or produced to order, which can affect lead time and shipping. | Reach out to customer service for tight timelines |
Shipping Destination | Freight costs, delivery options, duties, VAT, and transit times vary by destination. | |
Project Timeline | Expedited production or shipping may be available for some products and can affect pricing. | Reach out to customer service for tight timelines |
Installation Requirements | Wall-to-wall carpet, stairs, and commercial installations may require additional planning or coordination before ordering. | Installation guide page has resources or visit the blog |
What happens after you order?
Every order is different, but most follow the same general path from order confirmation through fabrication, shipping, and delivery.
Order Confirmation →
Review your order confirmation or quote to verify the product, dimensions, finish details, shipping information, and estimated lead time.
Contact us promptly if any updates are needed.
Custom Fabrication →
Once your order is confirmed, production begins. Custom rugs are fabricated to your specifications.
Broadloom carpet is cut to the required length and prepared for shipment.
Shipping & Delivery →
Once your order is ready, we'll coordinate shipment and provide tracking or delivery information to you.
Visit our Shipping and Delivery page to learn how to prepare for delivery.
Receiving & Care
Inspect your order upon delivery. For detailed information on receiving and acclimation, visit our Shipping & Delivery Guide.
For care guidelines, head to our Care Guide page.
Frequently Asked Questions
Can I order a custom rug online?
Yes. Many custom rugs can be configured and ordered online by selecting a weave, entering your dimensions, and choosing your finish options. See How to Order a Custom Rug Online for step-by-step instructions.
Can I order wall-to-wall carpet online?
Yes. Wall-to-wall carpet can be ordered online. Choose your product, specify the amount you need, and place your order. If you have questions about product selection, installation, or a complex project, a Curran specialist is available to help.
Should I order samples first?
We recommend ordering samples before purchasing a custom rug so you can see the color and texture in your space. See How to Order Samples for more information.
When should I contact a Curran specialist instead of ordering online?
Contact Curran for special shapes, oversized rugs, complicated stair runners, trade or commercial projects, international shipping, or quote help.
Can I visit a Curran Showroom before ordering?
We encourage customers to visit a Curran showroom or design location to compare materials, view samples, and discuss their project with a flooring specialist. Appointments are recommended. See Visit a Curran Showroom or Design Location for locations and appointment information.
What information should I include when requesting a quote?
The more information you provide, the faster we can prepare an accurate quote. Include the product, dimensions, quantity, shipping location, and timeline. See What to Send Us for a Quote for the complete checklist.
Can Curran quote a custom-size rug?
Yes. To prepare an accurate quote, we'll ask for details such as your selected weave or product, dimensions, shape, border preference, quantity, shipping location, and project timeline.
What affects the price of a custom rug?
Custom rug pricing is based on factors such as the selected weave, rug size, finish details, and shipping destination. See What Affects Your Quote? for more information.
How long does a custom rug order take?
Custom rug pricing is based on factors such as the selected weave, rug size, shape, finish details, and shipping destination. See What Affects Your Quote? for more information.
Can designers and architects order through Curran?
Designers and architects can work directly with Curran throughout the ordering process. Apply for a trade account to access trade pricing, samples, project support, and dedicated account management. See How North America Trade Customers Should Order for details.
How do trade customers place an order?
Trade customers can place orders directly through their Curran account manager or by contacting a Curran specialist. Your dedicated representative can help with product selection, samples, quotes, project coordination, and order management. See How to Order with a Curran Specialist for more information.
Does Curran ship internationally?
Curran ships internationally and supports projects around the world. Shipping options, lead times, and product availability vary by destination. See How to Order from the UK, Europe, or Overseas for regional ordering information, or visit our Shipping & Delivery Guide for international shipping details.
How do European customers get a quote?
European customers can create an account, add products to their cart, and submit it for a quote, or contact the European team directly. Your quote will include pricing, product availability, lead time, shipping, and any applicable VAT. Browse our Stocked in Europe collection to explore available products, or see How to Order from the UK, Europe, or Overseas for more information.
How do UK customers order from Curran?
To place an order or request a quote, contact the UK team or visit our UK landing page. We'll confirm product availability, pricing, estimated lead time, and delivery details. Visit our UK landing page to get started, or see How to Order from the UK, Europe, or Overseas for the complete ordering process.