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frequently asked questions

Frequently Asked Questions

How do I order a rug?

1. Start by exploring the menu options along the top of the page. Are you looking for an area rug or wall-to-wall carpet? Do you need a commercial grade product? Within each of these categories, the dropdown menu shows all the rug materials available. Alternatively, use the search bar to find brands, collections, or the material/fiber you are interested in.

2. Once you have landed on a page that shows available weaves, feel free to use the filters on the lefthand side to further refine your choices. Select your preferences from categories like material, color, pattern, application, etc.

If you don't know what you're looking for, you might be able to gather some inspiration from our blog or head over to our Guides page for helpful information on how to choose the right size rug or border, installation information, and more.

3. After you're done browsing our curated items and have selected a weave or a few, you can order samples or proceed to the weave page to configure a rug or order broadloom.

See our "Design Your Rug In 5 Easy Steps" video below for a visual tutorial.

4. Once you have all the items you'd like in your cart, click the shopping cart icon located in the top right corner of our website. Proceed by clicking "checkout" to review your order one more time. We'll need some basic contact information as well as a billing and shipping address. We recommend creating an account with us to speed up the process for subsequent orders.

If you prefer to place an order directly with us, feel free to contact customer service. You can email, call or fax an order.

Design Your Rug In 5 Easy Steps

Once you select your weave, click Price & Order.

1. Customize: Select your preferred color and size.

2. Choose a Border

3. Select Add-Ons

4. Add Optional Notes

5. Preview & Confirm

Yes. Sample swatches of weaves and bindings are available and can be ordered directly from our website (look for the button "Add Samples To Cart" or "Order Samples") or by contacting customer service. Most of our carpet samples measure 5 ½“ x 5 ½”, but some vary in size. 

If you have an approved trade account, we offer an annual credit of $30 for swatches. Please contact trade@sisalcarpet.com to request samples or learn more about our trade program here.

Web orders require payment by Credit Card (Visa, MasterCard, American Express or Discover) or Apple Pay. For offline orders, you can choose to pay with a Credit Card, Apple Pay, Check, ACH, or Wire Transfer.

Your credit card will be charged for the cost of each item as soon as your order is placed in our system. Orders with an extended lead time may qualify for special payment conditions on a case-by-case basis.

By submitting your business ID number and reseller’s certificate, you can opt for tax exempt.

Unless otherwise agreed, all items are shipped via standard shipping, which generally takes 5-15 business days.

In some cases, standard shipping is offered for free. Standard shipping covers curbside delivery within the continental U.S. 

Deliveries to rural and remote areas (including Alaska, Hawaii, etc.), enhanced delivery service, and expedited shipping are available for most products for an additional charge. Our experienced sales team will quote you the most cost-efficient rate for deliveries worldwide, including enhanced delivery and consolidated shipping options. Please view Shipping & Delivery or contact us for a shipping quote.

Most of our products are customized and therefore the options for return are limited. For details, please view our Return Policy.

View our warranty here.

Yes. Subscribe to our newsletter to receive news about our sales, as well as new products and other announcements. Enter your email address in the Stay in the Know footer at the bottom of this page or head over to our customer service page for more contact information.

Yes. We offer a competitive tiered discount program. Apply here for same-day approval to activate your account. You will receive an email confirmation detailing your benefits and approved discount tier. When you’re ready to make your online order, sign into your account and your discount will be applied automatically to your cart during the checkout process. If you prefer to place your order over the phone, please call us at 887-75-SISAL.

Each flooring weave comes with specific care information. You may also order cleaners and accessories from us to protect your flooring investment.