PRICE & ORDER
Installation Dos & Don'ts Guide
NOTE ABOUT SEAGRASS ON STAIRS
We recommend using an experienced installer that specializes in flat weave carpet installation.
We do not recommend installing Urethane-backed Seagrass on stairs.
For best results when installing seagrass on stairs, we recommend rotating the weave direction 90* and using the weave width as the length running down the stairs. This may require use of a seam.
Broadloom: 3-5 business days, plus transit
Area Rugs: 2-3 weeks, plus transit
Production Rush: 3-7 business days, plus transit (upcharge applies) **Please Note: Production rush is NOT available for seamed woven vinyl rugs.
Expedited Freight: contact customer service for options and quote
For more information on shipping and delivery options, see our Shipping & Delivery FAQ page.
Standard/ Curbside Delivery: Standard curbside delivery means your rug will be delivered by one driver to the curb or to your driveway. The driver is not responsible for carrying your rug into your home or office, unpacking the rug, unrolling it or clearing away packaging. Curbside delivery on all orders is FREE. If you need additional services, consider Enhanced Delivery.
Oversized Rugs: For oversized items, we recommend enhanced delivery service, by appointment.
Enhanced Delivery: This service offers various levels of inside delivery options which may include the following:
over the threshold delivery
placement in the room of the customer’s choice (including up or down one flight of stairs)
removal of packaging
assembly and placement of the items
We are happy to provide a quote upon request, taking into account the delivery address and service level preferred. Please state the best delivery contact name and phone number when checking out as the delivery company will need a valid contact number to reach you. Someone must be present at the time of delivery.
Any additional services? Please make a note during checkout of any needs that are above and beyond the enhanced delivery description, and we will gladly give you a quote. Examples include:
carry up (no elevator)
shifting and moving of any personal furniture